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Privacy Notice

Rogue Concept LTD

This privacy notice explains how Rogue Concept LTD collects, uses, and protects your personal information when you interact with us, including when you use our services, contact us, or visit our website.

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1. Contact Details

If you have any questions about this privacy notice or how we use your personal data, you can contact us using the details below:

Rogue Concept LTD
2 Vision Business Park
Preston Place
Upper Caldecote
Bedfordshire
SG18 9GQ
United Kingdom

Telephone: 01462 232056
Email: info@rogue-concept.co.uk

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2. What Information We Collect, Use, and Why

We may collect and use the following types of personal information depending on how you interact with us.

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Providing Services and Goods

We collect or use:

  • Name

  • Contact details (email address, telephone number)

  • Delivery or billing address

  • Payment details (including card or bank information where required)

  • Website usage information such as page visits, user journeys, and cookie data

We use this information to:

  • Process orders

  • Deliver products or services

  • Manage customer relationships

  • Provide customer support

 

Customer Accounts and Guarantees

We may collect:

  • Name and contact details

  • Address

  • Payment details

  • Account or registration information

  • Marketing preferences

This allows us to:

  • Manage customer accounts

  • Provide warranty or guarantee services

  • Maintain customer records

  • Communicate with customers about their accounts or purchases

 

Recruitment

If you apply for a job with us, we may collect:

  • Name and contact details

  • Address

  • Date of birth

  • National Insurance number

  • Copies of identification (such as passport or driving licence)

  • Employment history

  • Education history and qualifications

  • References

  • Right-to-work documentation

We use this information to:

  • Assess job applications

  • Conduct recruitment processes

  • Meet legal employment requirements

 

Queries, Complaints, and Claims

When you contact us we may collect:

  • Name

  • Contact details

  • Address

  • Customer account information

  • Records of correspondence or communications

This allows us to:

  • Respond to enquiries

  • Investigate complaints

  • Resolve disputes or claims

 

3. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis to process your personal information.

We rely on the following lawful bases:

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Contract

We process personal data when it is necessary to fulfil a contract with you or take steps before entering into a contract.

Legal Obligation

We may process personal data where required to comply with legal obligations, such as employment, tax, or regulatory requirements.

Consent

In certain cases, we rely on your consent, such as for marketing communications. You can withdraw consent at any time.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, such as:

  • improving our services

  • responding to customer enquiries

  • maintaining website functionality

  • preventing fraud

We ensure these interests do not override your rights and freedoms.

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4. Your Data Protection Rights

Under UK data protection law you have the right to:

  • Access – request copies of your personal data

  • Rectification – ask us to correct inaccurate data

  • Erasure – request deletion of your data in certain circumstances

  • Restriction – limit how we process your data

  • Object – object to certain types of processing

  • Data portability – request transfer of your data to another organisation

  • Withdraw consent – where consent is the lawful basis

If you wish to exercise any of these rights, please contact us using the contact details above.

We will respond to requests within one month.

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5. Where We Get Personal Information From

We collect personal information:

  • directly from you when you contact us or use our services

  • through our website when you submit forms or interact with it

  • through recruitment processes such as job applications

 

6. How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

When determining the appropriate retention period for personal data, we consider several factors, including:

  • the amount, nature, and sensitivity of the personal data

  • the potential risk of harm from unauthorised use or disclosure

  • the purposes for which we process the personal data and whether those purposes can be achieved through other means

  • applicable legal or regulatory requirements

When personal information is no longer required, we will securely delete or anonymise it.

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7. Who We Share Information With

We may share personal information with trusted third parties where necessary, including:

  • payment processing providers

  • IT and website hosting providers

  • professional advisors such as accountants or legal advisors

  • warranty and guarantee providers

  • relevant regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

 

8. International Data Transfers

Some service providers may process personal data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your personal data, such as approved contractual safeguards.

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9. Data Security

We take appropriate technical and organisational measures to protect personal information from:

  • unauthorised access

  • loss or misuse

  • alteration or disclosure

Access to personal data is limited to authorised personnel and service providers who require it for legitimate business purposes.

 

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • analyse website usage

  • improve website functionality

  • understand how visitors interact with our website

You can control cookies through your browser settings or any cookie consent tools available on our website.

 

11. How to Complain

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk

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Last updated: March 2026

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